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After-sales service

Import and export goods
Global service network
international express service
Cross-border e-commerce logistics

1. General principles of service

1. Service is the lifeline of the company's survival and development, and we insist on providing high-quality and efficient after-sales service to every customer. Customers are the important targets of enterprise operation and development, and improving the quality of service to customers has become the key to the survival and growth of enterprises.

2. Quality first, customer first. Providing high-quality products and solutions to customers is the best service in itself. Putting customers first and paying full attention to our customers is the starting point of the company's operations.

3. The purpose of providing after-sales service is to protect the rights and interests of customers to the greatest extent, collect quality problems of products after leaving the factory in a timely manner, unify the rights and interests of customers and the interests of the company, and strive to improve the quality of after-sales service. The company is responsible for product quality.

Global service network

We also have a complete global service network, and we work closely with international teams to help customers communicate more conveniently, win more new business opportunities, and provide our customers with faster and better logistics solutions.

international express service

Our company is a first-level agent for the four major international express delivery service providers (FEDEX, DHL, UPS, TNT). It also acts as an agent for postal express services such as China Post EMS Express, E-Packet, etc., and has Southeast Asia dedicated lines, Australian dedicated lines, European dedicated lines, the United States and Canada Dedicated line and other dedicated line logistics services provide cross-border e-commerce customers with high-quality, efficient and comprehensive cross-border transportation services for small items.

Cross-border e-commerce logistics

Amazon, overseas warehouses, commercial addresses, and private addresses can all be shipped with double clearance and tax included!

  • With six years of experience in domestic customs declaration and foreign customs clearance, the shipping channels are familiar;
  • Provide value-added services according to different needs of customers, such as labeling, packaging, carton changing, pallet printing, etc.;
  • Load goods reasonably, pass on the reduced costs to customers, and achieve the best price;
  • We pay attention to details and processes, from inquiry to receiving the order, then loading the goods into the warehouse, to shipping and delivery to the door, taking care of every detail of the whole process.

2. After-sales service concept

1. Fast service response

2. Excellent service skills

3. Standardized service style

3. Service Commitment

Adhere to the corporate purpose of "successful customers and change according to needs" and a whole-hearted, comprehensive and full-time service concept

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    24-hour after-sales service hotline is online at any time

    Prompt response within 2 hours after receiving repair information

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    Parts warehouses in various provinces and cities across the country have sufficient supply to ensure timely replacement of parts.

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    There are service outlets in every city

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    For products sold, after-sales service files must be established and long-term tracking services

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    Listen to customers' opinions and suggestions and constantly improve work methods to strive to satisfy customers.

China-Europe Railway
China-Russia Railway
Railway and road transportation in five countries
E-commerce special train

Full agency business from all over the country to Europe (China-Europe Railway)

Shandong and surrounding areas - Europe: Jiaozhou/Jinan/Zhengzhou/Shijiazhuang/Xuzhou/Changchun---Manzhouli/Alataw Pass/Erlian/Horgos---Mara/Hamburg/Duburg, etc.

Jinan to Moscow (China and Russia) railway container train;

  • Shandong and surrounding areas--all of Russia: Jinan/Linyi/Shenyang---Manzhouli---all of Russia;
  • Shandong--Minsk point-to-point: Zibo---Manzhouli---Minsk;
  • Shandong--Moscow point-to-point: Jinan/Qingzhou/Jiaozhou/Zibo---Manzhouli/Erlian/Horgos---Vorsino/Berelast.

Railway and road transportation from various places in Shandong to five Central Asian countries

Shandong and surrounding areas--Five Central Asian countries: Shijiazhuang/Qingzhou/Jiaozhou/Jinan/Linyi/Xinxiang---Alashankou/Horgos---Five Central Asian countries

4. Three guarantee periods

1. 12 months or 1,000 hours after the customer has passed the installation and commissioning, whichever comes first.

2. Provide free after-sales service technical support after expiration. Only accessories are charged.